Printer: HP Officejet Pro 6500 All-in-One

OS: Windows 7 Enterprise (64-bit)

Driver Filename: OJ6500vE709_Full_14.exe

Wireless Network: DHCP Static IP assigned via MAC

Security: WPA with allowed MAC list

Problem: Detects Printer, but won’t install.

Note: Can add and use the printer with the default Windows 7 driver using the built in Windows 7 wizard.

Unacceptable Solutions: Using the built in Windows 7 driver and wizard or calling HP support.

Requested Solution: Install the supplied HP driver using their wizard?

Trouble Shooting Attempted: As per the Additional Information on the download page.  These steps failed.
If you encountered "Printer setup has failed to complete" error prompt, please do the following:

  1. Click "Next" to proceed with the software installation
  2. An "add a device" icon will be displayed on the desktop
  3. Go to MS Windows 7\Control Panel\Hardware and Sound\Devices and Printers folder
  4. Right click on the printer icon and click on "Remove device"
  5. Click "Yes" to confirm remove device
  6. Select/Highlight any of the Printer and Faxes icon, and select "Print server properties".
  7. Go to the drivers tab, select HP Officejet Pro 6500  Series and click "Remove"
  8. Select "Remove driver and driver package"
  9. Go to the desktop and click on the "add a device" shortcut to complete the software installation

Note: I would’ve put this in the Windows 7 & Printer forum, but I can’t post there….

1. Launch the ‘Add a Device – Officejet Pro 6500  Series’ shortcut.